A Customer Satisfaction Form is included in all shipments and is also located on the Mary Square wholesale website. This form must accompany all requests for refunds or exchanges and can be submitted online, emailed to firstname.lastname@example.org.
- Product may be returned for a refund or exchanged for another product of equal value within 10 days of delivery. All returned products must be in sellable condition with packaging intact. Returns on personalized products will not be accepted.
- Returns are processed within 7 to 10 business days from the time the product arrives at the Mary Square warehouse. Once the return has been processed, the refund process will be initiated and an email confirmation will be sent to the customer.
- Original shipping costs are not refundable. Return and exchange shipping costs are the customer’s responsibility unless otherwise specified by Mary Square.
- Returns must be sent to the Mary Square warehouse: 106 20th Street, Butner, NC 27509
- A 15% restocking fee will be assessed on all returns (does not apply to defective merchandise or faulty shipments – see policy on defective or damaged products).
- A credit memo will be issued once the Customer Satisfaction Form and returned product are received.
- All refunds will be credited to the original purchasing credit card number. If the customer has Net 30 terms, an open credit will remain on the account.
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